Frequently Asked Questions
Everything you need to know about your Jaques of London fashion experience.
What is your standard shipping timeframe?
We offer expedited shipping on all domestic orders. Standard delivery typically takes 3-5 business days, while express options are available at checkout for next-day delivery.
How do I return a product if it doesn't fit?
We offer a 30-day hassle-free return policy. Simply use our online returns portal to generate a prepaid shipping label and return the item in its original, unworn condition with tags attached.
Where can I find your sizing guide?
Every product page features a detailed 'Size & Fit' link. We provide specific measurements for each garment to ensure you find the perfect fit the first time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay.
Are your materials sustainably sourced?
Yes, Jaques of London is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and responsibly sourced wool in our collections to minimize our environmental footprint.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's real-time tracking portal.