Returns & Exchanges
We want you to be completely satisfied with your Jaques of London fashion purchase. If you are not entirely happy, you can return your items within 30 days of receipt for a full refund or exchange.
Package Your Item
Place the items you wish to return in their original packaging, ensuring all tags remain attached and the garment is in unworn condition.
Generate Return Label
Visit our online returns portal to download and print your prepaid shipping label and include your original order slip inside the parcel.
Drop Off Parcel
Take your package to any authorized drop-off location or local post office and ensure you retain your proof of postage receipt.
Receive Your Refund
Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing